Welcome, Owners and Managers!
This guide will introduce you to the key functions of the Maintenance tab within the Curbside Laundries POS software, designed for Day 1 training.
Understanding these features will enhance your customer service, streamline operations, and improve the overall laundromat experience.
Section Overview
1. Customer:
Creating and Managing Customer Profiles: Add new customers, update existing profiles, and keep all their information organized.
Customizing Pricing: Tailor pricing plans to meet the specific needs of different customer groups.
Managing Payment Methods: Store preferred payment methods for streamlined checkout.
Optimizing Routes: Schedule pickups and deliveries, edit routes, and view route history.
Loyalty Programs: Create compelling loyalty programs with flexible rewards.
Special Options: Personalize the laundry experience for each customer.
Notification Preferences: Choose how customers receive updates about their orders.
2. Employees:
Adding New Employees: Create employee profiles efficiently.
Searching for Employees: Locate specific employee records.
Assigning Roles & Permissions: Define access levels based on job roles.
Bulk Assign to Stores: Assign multiple employees to a location (if applicable).
Resetting Passwords: Maintain account security.
3. Discounts:
Create special offers for specific customer groups: military personnel, veterans, seniors, or first responders.
Give your discounts a clear name: choose whether it's a percentage off or a fixed amount.
Show your appreciation: boost customer loyalty!
4. Promotions:
Create limited-time promotions: Attract new customers and boost sales.
Craft catchy names and descriptions: Highlight the value of your promotions.
Set start and end dates: Run promotions for 1-2 weeks to create urgency.
Choose the right discount type: Offer percentage or flat-rate discounts.
Limit promotion usage: Target specific audiences or encourage new business.
5. Services / Service Options:
Defining Core Services: Create primary laundry services with clear pricing methods.
Adding Service Options: Offer add-ons to enhance personalization and increase revenue potential.
6. Register:
Product Categories: Organize inventory for a better customer experience.
Inventory Items / Update Counts: Maintain accurate stock levels.
Service Items / Misc. Items: Manage items with unique pricing or tax requirements.
Inventory Count / Close Cash Audit: Verify stock and reconcile sales for security.
7. Service Areas
Optimize Delivery Routes: Efficiently plan routes that minimize travel time and fuel costs.
Set Accurate Delivery Expectations: Provide customers with clear information about whether their location falls within your delivery zone.
Manage Delivery Pricing: Set appropriate pricing structures based on distance or zone coverage.
8. Route Creation Tool
Create individual routes for streamlined pick up and delivery services: Set up your route by giving it a clear name, determining how long deliveries take, choosing which days it runs, creating customer time slots, reserving special days if needed, and defining the areas it covers.
9. Miscellaneous Route Stop Addresses
Adding extra stops to your drivers' routes: This is a time saver. You'll learn how to pre-save frequently visited addresses, quickly add them to schedules, and even automatically create stops from completed orders.
10. Exclusion Days:
Manage Your Schedule: Block out dates when your pickup and delivery services are not available.
11. Order Threshold Limits:
Setting Order Limits: Manage daily laundry processing capacity for smooth operations.
12. Gratuity Defaults:
Streamline Payments: Offer pre-set gratuity options for customer convenience.
13. Order Override:
Addressing Order Needs: Handle special situations like cancellations and refunds (access level may be restricted).
14. System Configuration:
In-Store Services: Tailor service offerings, set turnaround times, and manage minimum orders.
Hardware Settings: Optimize settings for scales, cash drawers, and kiosks (if applicable).
Laundry and Dry Cleaning: Customize laundry and dry cleaning options and pricing.
Register Permissions: Configure register settings related to payments, discounts, and inventory.
Commercial Invoices: Ensure accurate business information for commercial invoices.
Store Hours: Set and clearly communicate your laundromat's operating hours.