Welcome to the Driver Guide!
Hey there, Driver! This guide is your roadmap to becoming a laundry delivery pro. We'll cover everything you need to know about using our system, from planning your routes to handling pickups and deliveries like a champ. Let's get started!
Section Overview
1. Getting Started:
Viewing Today's Routes
Accessing the Full Schedule
Understanding Pickup and Delivery Icons
2. Preparing for Your Route:
Selecting Your Route and Time
Viewing and Navigating Your Route (Mobile Compatibility)
Printing Pickup Tickets
(Optional) Printing Delivery Tickets
Managing Stops (Moving and Rescheduling)
3. Starting Your Route:
Starting and Optimizing Your Route
Modifying the Route Order
Understanding "Custody" of an Order
4. Handling Pickups:
En Route Notifications
Pickup Options (Drive There, Cancel En Route, Cancel Order)
5. Unloading at the Processing Store:
Unloading Options (Unload All vs. Manual Unload)
Binning Orders (Weight, Number of Bags, Shelf)
6. Deliveries:
Loading Deliveries onto Your Truck
Rescheduling Deliveries
Marking Deliveries as Complete (with Signature, Photo, or Delivery Only)
Handling Unexpected Pickups
7. Missed Pickups and Deliveries:
Uploading Signatures or Photos
8. Commercial Accounts:
Upgrading Residential Accounts (Manager Role)
Creating New Commercial Accounts (Manager Role)
Providing Delivery Confirmation (Signature or Photo)